How AI relieves the specialized trade and lets experts be experts again

Lecture on the topic:

How AI relieves the specialized trade and lets experts be experts again

Speakers:

Sascha Lammers - JTL

Description:

In the specialized trade, expertise is the most valuable currency. Yet, valuable time is often lost to manual research and repetitive administrative tasks.

Sascha (Product Manager at GREYHOUND Software) demonstrates how Artificial Intelligence, combined with seamless interfaces to ERP systems, provides pragmatic support today—not as "science fiction," but as a genuine tool for daily operations.

Learn in this talk how AI acts as a digital assistant that:

• Independently solves routine service inquiries.
• Understands content from both messages and documents (such as delivery notes) to instantly provide full context on a transaction.
• Pre-drafts responses so that expert knowledge reaches the customer faster.

A practical insight into how communication, document management, and ERP systems seamlessly intertwine to increase efficiency and customer satisfaction simultaneously.